Frequently Asked Questions
Everything you need to know about your Thomas Earnshaw timepiece and shopping experience.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all protective packaging and tags intact to qualify for a full refund.
Do Thomas Earnshaw watches come with a warranty?
Yes, every Thomas Earnshaw timepiece is covered by a 2-year international warranty from the date of purchase, covering manufacturing defects and movement issues.
How should I care for my automatic watch?
To maintain your automatic watch, we recommend wearing it daily or using a watch winder. Avoid exposure to strong magnetic fields and ensure the crown is fully pushed in to maintain water resistance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your watches water-resistant?
Most of our timepieces have a water resistance rating of 5ATM or 50 meters. This means they are suitable for light splashes and rain, but should not be worn while swimming or diving.